We believe that billing by the hour is antithetical to providing the level of service that we strive for. Rather than being billed by the hour for the tasks that we complete, each of our customers has a fixed price that they pay for guaranteed results. Regardless of how long it takes us to do something, how long we spend on the phone, or how many times we need to meet, our customers pay a single, predetermined monthly price.
We believe that your bill should never surprise you. If something comes up that is outside of the scope of our agreement, our customers know about it BEFORE they are charged, rather than after. With a strict Change Order Policy, any adjustments to our customers' contracts or bills are discussed and agreed to ahead of time, allowing them to budget and plan effectively.
We believe in putting our money where out mouth is. We take pride in our work and the services we provide, and we are confident that the results will meet or exceed our customers' expectations, so all of our packages include our KORE Satisfaction Guarantee. If at any time our customers are dissatisfied with the quality of our work, we will do everything we can to make it right, or we will refund them for the service delivered below satisfaction.